In this two-part webinar series, Andy Nelesen (SHL’s Volume Hiring and Contact Center Solution Owner) will first deliver a 30-minute webinar that pulls from SHL’s extensive talent analytics database to:
- Explore the emerging skills of top customer service talent in 2023
- Document how CSR candidate behavior has shifted in a post-Covid talent landscape
One week later, he will then deliver a 30-minute demo of two of SHL’s innovative new contact center hiring solutions:
- An immersive and engaging contact center hiring simulation that quickly and fairly measures the skills of the ideal Service agent of the future
- An AI powered “chat” simulation to help you hire agents that engage with your customers through online channels.
This program is valid for 1 SHRM professional development credits (PDCs).